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Eastlink clarifies future of DCCnet email services

Confusion has come from some customers being told their email accounts would be permanently closed in early 2023
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DCCnet email customers are not among the email services being phased out by Eastlink, a company spokesman told the Optimist on Thursday (Nov. 24).

And there are no plans to do so for the foreseeable future, said Jill Laing, director of public affairs.

Some email service is being phased out for non-eastlink.ca customers because other platforms are offering a broader range of features, said Laing.

However, “DCCnet email customers are not impacted by this initiative at this time (and not for the foreseeable future). We apologize for any confusion,” Laing said.

Here is the complete company statement:

“Eastlink evaluates its offerings on a regular basis to ensure we provide the best products and services available to our customers. As more and more people leverage other email platforms that come with a broader suite of email features, we have decided to begin phasing out email as a service for some non “eastlink.ca” email customers. However, DCCnet email customers are NOT impacted by this initiative at this time (and not for the foreseeable future). We apologize for any confusion.

Eastlink took over ownership of Delta Cable in 2007 and has allowed longtime customers to continue with the DCCnet email system since.

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