Delta Cable customers will no longer be able to pay their bills or deal with a service issue in-person at the company’s Ladner Trunk Road office.
A sign greets people at the front door informing them the retail portion of the centre has been closed as of late last month.
Eastlink sales and marketing manager Tannis Goodfellow told the Optimist that while Delta Cable’s front counter is closed, there are more alternatives than ever before for bill payment and account management options.
Goodfellow said customers are increasingly choosing to manage their services and accounts online, with self-care and/or through automated payment services.
“As a result and upon careful review and monitoring of the declining use of our payment and service counter in Delta, we no longer offer a bill payment and account management service at that location, which was effective Aug. 24,” Goodfellow explained via email.
“Delta Cable is still very much open for business and fully committed to our community. We continue to employ local staff, some of whom have been with us for 30 years. Community TV, sales, marketing, operations, technicians and engineering continue to operate out of our Delta office.”
EastLink took over ownership of Delta Cable in 2007, just a few months after the founding Thomas family sold the company to Persona. Persona was then acquired by Bragg Communications, which operates EastLink.