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Letters: City hall needs to get its act together

I had been waiting to get rid of these mattresses for several weeks
landfill
Optimist file photo

Editor:

As a citizen of Delta, and I have been for over 50 years, I was told you’re allowed to dispose two mattresses to the Vancouver Landfill once a year.

I had been waiting to get rid of these mattresses for several weeks, but I work six and sometimes seven times a week! I’ve had no time to take a day during the week to go to city hall to get the voucher that I can use to dispose a set of mattresses to the Vancouver Landfill! So I take the day off to primarily go to city hall and go to the Landfill that day!

I stood in line to get into city hall, answered their COVID-19 questions, then she asks, how can she help me? I said I was told if you’re a Delta resident you can come to city hall and receive a voucher to use free of charge to dispose of your mattress and box spring at the landfill.

She said yes, and pulled out this voucher from an envelope. It looked a little hokey, so I asked her, what do I do, fill this out and just hand it to them at the landfill? She replies, she’s not exactly sure, but she thinks that is the procedure.

So I fill it out, lift the mattresses on my roof rack, tie it all down and drove to the Vancouver Landfill. I sat in a line-up and when it was my turn, the woman asked me what do I have? I said a set of mattresses and I have a voucher.

She said a what? I said a voucher from city hall and handed it to her. She said she had never seen anything, like I handed to her. She then call over her fellow co-worker and showed it to him.

He said where did I get this? and it means absolutely nothing to them. He said you need a printed voucher with some numbers on it, and they need to input the numbers into their system.

So he said what I got from city hall, will not work! Anyways, they ended up charging me $30, I said to them, that this is absolute crap!

So, I love how, I take the day off to do this and waste my time at city hall and was my time sitting in the line-up to the landfill, trying to follow all the right procedures and then it now becomes “my fault” that I did not have the right paperwork and what should have been free, I end up paying $30!

I guess next time I need to get rid of a mattress, I will do what I see often in Surrey. Just dump the mattress at the side of the road and pay nothing. Don’t waste time standing in line-ups at city hall and don’t need to drive and sit in a line-up at the landfill to be made out that I’m the idiot!!

E. Guffler