Since 1988, the Lifeline program run out of the Delta Hospital Auxiliary Society has been helping local seniors and patients who live alone or managing a medical condition. For many, the medical alert service, which provides 24-hour help at the push of a button, is a necessary part of their day-to-day life.
For those transitioning from the hospital to home after being discharged, Lifeline is a popular and trusted choice. Knowing help is available quickly in the event of a fall or medical emergency provides greater peace of mind for healthcare professionals, family caregivers and patients.
Focus on service delivery
Delta Hospital Auxiliary Society Lifeline is more than a help button. This past year, the local program has not skipped a beat and continues to conduct personal in-home installations and maintenance calls for new and existing customers.
“Seniors are at the heart of our service delivery,” says Danielle Dodds, program manager. “It starts with our local volunteers who help to keep our program running. Their dedication to our Lifeline program and customers shows in everything they do. With PPE and social distancing protocols in place, they ensure Lifeline is still accessible to those who need it, and we are grateful to have them on our team.”
When it comes to monitoring their customers, the service is also designed around the needs of older adults. Lifeline specializes in medical alarms and their response centre agents receive 240 hours of training, along with annual recertification. Customers choose who is on their list to respond if they push their button for help. Assistance can come in the form of neighbours or loved ones, not just EMS (Emergency Services). “In fact, last year, more than a third of the alarms for our Lifeline program did not require EMS to respond,” says Dodds. “This demonstrates that Lifeline is also a way for seniors to connect with loved ones when they need support or reassurance. It’s not only for emergencies.”
Benefits extend to hospital
The local Lifeline program, which is owned and operated by the Delta Hospital Auxiliary Society, supports patient care throughout the community as well. When you sign up for Lifeline, proceeds are invested into the care and comfort of Delta Hospital patients, Mountain View Manor residents, and also help in providing leading-edge equipment and enhance community-based programs.
Limited time promotion
There is a lifeline service for everyone. Whether you are active, on the go, concerned about falls, or only require basic coverage in your home, Delta Hospital Auxiliary Society Lifeline offers a range of services to support independent living.
As a special thank you for the community-wide support Delta Hospital Auxiliary Society has received, it is offering one month of free service when you mention “Optimist.” Call Delta Hospital Auxiliary Society Lifeline today at 604-946-1121 ext. 783268 for more information.
*Offer on new activations only and at locally participating Lifeline program. Not to be combined with any other offer ($50.00 maximum). Offer expires December 31st, 2021.