TransLink launched a new pilot program on Wednesday that links riders with staff looking for information.
It’s called Live Chat and it’s a feature on desktop and mobile versions of TransLink’s website allowing customers to live chat with the “Customer Information team.”
“Have a question about trip planning?” asks a post on the Buzzer Blog. “Looking for information about transit services? Just have a general inquiry that you’d like answered? Live Chat is one more way you can connect with us to get the assistance you need.”
Live Chat’s hours during the pilot will be Monday to Friday, 8:30 a.m. to 3:30 p.m.
The future of this pilot depends on who uses it.
“If there’s interest, we’ll look into expanding the hours in the future,” says the post.
Customer Information staff will continue to be available on Twitter and by phone at 604-953-3333 from 5:30 a.m. to 12:30 a.m. Monday to Friday and 6:30 a.m. to 11:30 p.m. on Saturday, Sunday and holidays.
To access the Live Chat, visit translink.ca or tripplanning.translink.ca, and look for the link in the lower right corner of the screen for Live Chat.
“Click the link, enter your details, and you’ll be chatting with a Customer Information representative in no time!”
TransLink says it's also upgraded its alerts page, which can be found here.
